Privacy Policy
Last updated: 15 June 2025
1. Introduction
("we", "us", "our") operates the website aurevessalune.com and is committed to protecting the personal information of every visitor. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have in relation to it.
This Policy applies to all personal information processed through aurevessalune.com and any related correspondence or enquiries directed to us by visitors located in Canada or elsewhere. It has been prepared in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.
2. Data Controller
The data controller responsible for your personal information is:
| Legal entity | |
|---|---|
| Trading name | Aurevessa Lune |
| Registered address | |
| Registration number | BC1395724 |
| Business number (GST/HST) | CA 1395724 RT0001 |
| Privacy contact email | info@aurevessalune.com |
If you have any questions about how your personal information is handled, please contact us using the details above.
3. Personal Information We Collect
We collect personal information only to the extent necessary for the purposes described in this Policy. The categories of information we may collect are set out below.
3.1 Contact and Enquiry Information
When you send us a message, submit an enquiry form, or contact us by email, we may collect:
- Your full name
- Your email address
- Any other personal information you choose to include in your message
3.2 Device and Technical Information
When you visit aurevessalune.com, our web server and any analytics tools we operate may automatically record certain technical information, including:
- IP address
- Browser type and version
- Operating system
- Referring URL
- Pages visited and time spent on each page
- Date and time of your visit
- Device type (desktop, tablet, mobile)
3.3 Cookie and Consent Data
We use cookies and similar tracking technologies on our website. A cookie is a small text file placed on your device when you visit a website. We may use the following categories of cookies:
| Category | Purpose | Consent required |
|---|---|---|
| Strictly necessary | Enable core website functionality and security | No |
| Functional | Remember your preferences and settings | Yes |
| Analytics | Help us understand how visitors use the site so we can improve it | Yes |
When you first visit the website, a consent banner will allow you to accept or decline non-essential cookies. Your consent choice is itself stored as a cookie so that we do not ask again on subsequent visits. You may withdraw or change your cookie preferences at any time by clearing your browser cookies and revisiting the site, or by adjusting your browser settings to block cookies entirely. Please note that disabling cookies may affect the functionality of some parts of our website.
4. Purposes and Legal Bases for Processing
The table below sets out each purpose for which we process personal information, along with the applicable legal basis under PIPEDA.
| Purpose | Description | Legal basis |
|---|---|---|
| Responding to enquiries | To read and respond to messages, questions and requests you send to us via email or contact forms | Your consent; our legitimate interest in communicating with visitors |
| Website operation | To maintain the technical availability, security and performance of the website | Our legitimate interest in operating a secure and functional website |
| Analytics and improvement | To understand how visitors use our website and to make improvements to content and navigation | Your consent (where cookies are used); our legitimate interest in improving our service |
| Legal compliance | To meet our obligations under applicable Canadian law, including responding to lawful requests from public authorities | Legal obligation |
Where we rely on your consent as a legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal. To withdraw consent, please contact us at info@aurevessalune.com.
5. Recipients of Personal Information
We do not sell, rent or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers. We may engage third-party service providers to assist with website hosting, email delivery, or analytics on our behalf. These providers are permitted to process your personal information only for the specific purposes we instruct and are required to maintain appropriate security safeguards.
- Legal and regulatory authorities. We may disclose personal information to government bodies, law enforcement agencies or courts when we are legally required to do so, or when disclosure is necessary to protect the rights, property or safety of or others.
- Business transfers. If is involved in a merger, acquisition, asset sale or corporate restructuring, personal information may be transferred to the relevant successor or acquiring entity. We will notify you of any such change by posting an updated Privacy Policy on this website.
Where personal information is transferred to a service provider located outside Canada, we take steps to ensure that equivalent privacy protections apply, including contractual safeguards consistent with PIPEDA requirements.
6. Retention of Personal Information
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. The following general retention periods apply:
| Category of information | Retention period |
|---|---|
| Enquiry and contact records | Up to 2 years from the date of last contact, unless a longer period is required by law |
| Server log and technical data | Up to 12 months from the date of collection |
| Analytics data (aggregated) | Up to 26 months, after which data is deleted or fully anonymised |
| Cookie consent records | Up to 12 months from the date of consent |
Once the applicable retention period has elapsed, personal information is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
7. Security of Personal Information
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction or alteration. These measures include:
- Encrypted transmission of data via HTTPS
- Access controls restricting personal information to authorised personnel only
- Regular review of our information handling practices
- Secure storage with access logging
While we take reasonable precautions to safeguard your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to addressing any identified vulnerabilities promptly.
In the event of a privacy breach that poses a real risk of significant harm to affected individuals, we will notify the Office of the Privacy Commissioner of Canada and the affected individuals as required by applicable law.
8. Your Privacy Rights
As an individual whose personal information we hold, you have the following rights under Canadian privacy law:
- Right of access. You may request confirmation of whether we hold personal information about you and, if so, request a copy of that information.
- Right to correction. If the personal information we hold about you is inaccurate or incomplete, you may ask us to correct or update it.
- Right to withdraw consent. Where we process your personal information on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
- Right to challenge compliance. You have the right to challenge our compliance with this Policy and with applicable privacy legislation and to have us address your concerns.
- Right to deletion. In certain circumstances, you may request that we delete personal information we hold about you, subject to our legal obligations to retain certain records.
To exercise any of these rights, please contact us at info@aurevessalune.com with a clear description of your request. We will respond within a reasonable time and in any event within 30 days of receiving your request, except where a longer period is permitted by law. We may need to verify your identity before processing your request.
9. Complaints
If you have a concern about the way we have handled your personal information and are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada:
- Office of the Privacy Commissioner of Canada
- 30 Victoria Street, Gatineau, Quebec, K1A 1H3, Canada
- Website: www.priv.gc.ca
Residents of British Columbia may also contact the Office of the Information and Privacy Commissioner for British Columbia:
- Office of the Information and Privacy Commissioner for British Columbia
- PO Box 9038 Stn Prov Govt, Victoria, British Columbia, V8W 9A4, Canada
- Website: www.oipc.bc.ca
We encourage you to contact us first so that we have the opportunity to address your concern directly before you escalate to a supervisory authority.
10. Links to Third-Party Websites
Our website may contain links to external websites operated by third parties. This Privacy Policy applies only to aurevessalune.com. We have no control over the content or privacy practices of third-party websites and encourage you to review their privacy policies before submitting any personal information to them.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will post the revised Policy on this page with an updated effective date at the top of the document. We encourage you to review this page periodically to stay informed about how we protect your personal information.
12. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us:
| Privacy contact | |
|---|---|
| Postal address | |
| info@aurevessalune.com |
We aim to acknowledge all privacy enquiries within 5 business days and to resolve them within 30 calendar days.